Services | Customer Support

agape enterprise maintains a 24-Hour Customer Care Contact Center.

Our 24-hours Customer Care Contact Center receives all incident queries, assigns a fault docket and an appropriate engineer to attend to you promptly. The Customer Care Contact Center is equipped with remote diagnostic capabilities, which enable the engineer to dial into customer's systems to diagnose incidents and make software changes without the need to be physically on-site. This facility also allows engineers to identify incidents in advance and to provide back-up service before arriving on-site, thereby saving time for our customers and ourselves.

• MEASURABLE ACCOUNTABILITY
  agape enterprise Technical Support Team abides by three key working ideologies: EXECUTE, CONSISTENT AND EFFICIENT. We are dedicated to your success, striving to EXECUTE problem resolution in the most CONSISTENT and EFFICIENT method possible. We will request for customer feedback (sent via electronic form) upon every support case. Any unfavourable responses will be highlighted and escalated to our management team to ensure that your feedback and concerns are addressed and permanently resolved for the benefit of all customers under our Extended Warranty Support Services.
  
  
• YOUR SUCCESS IS OUR SUCCESS
  agape enterprise Technical Support Team is committed to maximizing the life of your Alcatel-Lucent investment. We understand that minimal downtime and reliable support is imperative to the success of your business. Our goal is to dedicate our expertise and support resources to keep your Alcatel-Lucent OmniPCX Solutions running smoothly so that you can focus on your core business.

• Project Management
• Service & Maintenance
• Customer Support
• Operations & Management
• Customised Solutions
• Training